Tokyo Concierge. Leave it to us.
Smile Daily Assistance is the service that responds to your needs in your daily life. Not only do we help you for contacting your apartment managing company but we also respond to your questions regarding your daily life. Not to mention busy customers, our service can also be used by foreigners who don't speak Japanese.
Smile Daily Assistance Support
We will assist with matters related to the daily lives of busy individuals who have no time to contact management companies or contractors.
We will also provide support for consultations from individuals of foreign nationalities who may find communication challenging.
As of January 2023, we only support Japanese, English, Chinese, and Vietnamese.
I would like to have an internet connection in my home but not sure which company to sign up with?
I would like to sign up with electricity and gas, which company is more beneficial?
I would like a water heater to be set up
I would like to know the community or service information of area where I live.
Which bank has multilingual service?
A/C seems be not working well.. where should I contact?
My apartment is leaking from rain.
Is there a hospital which is open at midnight nearby?
Please contact us to get our support!
For customer satisfaction - 3 Reasons
- You can contact us anytime because it's a chat! *1
- You see chat history.
- You send images for describing your situation.
2 plans to choose from
1-year plan 12,000yen (excl. tax) 2-year plan 24,000yen (excl. tax)
*No refund for early cancellation
*All plans are automatically renewed every year.
*Please choose a 2-year plan if you sign a new lease.
Support flowchart
If you start a house leasing for the first time...
Please register as a new user on our website and pay for the 2-year plan. After logging in, select your avatar on top right of the screen and select "Chat."
If you start a subscription after signing a lease…
Please register as a new user on our website and make a payment on our Daily Assistance Support page. After logging in, select your avatar on top right of the screen and select "Chat."
Customer Comments
- Male customer in his 20s, Company employee, Chinese
- I used this service because I was so busy adjusting to my new life that I couldn't even have time to contact the management company. After coming home one day I sent a chat about my requirements, and received a reply on the following day. So helpful!
- Female customer in her 30s, Company employee, Vietnamese
- I love that I can freely ask questions by chat. I asked for information about emergency hospitals with foreign language support just in case, and they sent me a list.
- Male customer in his 30s, Company employee, Japanese
- Too busy to look for good internet providers, I was at a loss without network connection. SmileHome's Daily Assistance Support helped me out on finding one.
Assistance Service for signing up with utility suppliers (Free of Charge)
We will handle the necessary procedures for electricity, gas, water, and internet services when you move in.
*Our partner companies directly contact you.